Frequently Asked Questions

Orders are processed and dispatched from Auckland within 1–2 business days. Delivery timeframes below apply from the date your order is dispatched and scanned by our courier network.

NZ Major Metro: 1–2 business days
NZ Rest of North & South Island: 2–3 business days
NZ Rural (RD): 4–6 business days

AU: 2–6 business days

US: 5–14 business days

All delivery windows are estimates provided by our carrier network.

Nothing. We offer complimentary shipping to New Zealand, Australia, and the United States. No minimum order required, no surprises at checkout.

For Australian customers, pricing is fully inclusive of shipping AND duties.

For US customers, shipping is free but import duties and tariffs are billed additionally. These will appear as a separate line item at check-out.

Yes. Every order ships with full tracking. Domestic New Zealand orders are sent via our tracked courier partners, and all international orders also ship fully tracked. You'll receive your tracking number once your order is dispatched.

We currently ship to New Zealand, Australia, and the United States.

Email us at hello@saltpark.co to let us know where you'd like Salt Park to ship to next.

To keep things simple and transparent, any applicable duties and taxes for US orders are calculated and collected at checkout. This means what you see is what you pay, with no unexpected charges at the door.

The duty amount is estimated based on current US import rates and your order details. We monitor US trade policy closely and will update our pricing if anything changes.

We want you to love your robe. You have 30 days from receipt to request a return. Full refunds on change-of-mind returns. Return postage is your responsibility. Items must be unworn, unused, tags attached, in original packaging with proof of purchase.

Email hello@saltpark.co with your name, order number, and reason. Do not send items back without prior authorisation.

Once we receive and inspect your return we will notify you. If approved, your refund will be issued within 10 business days. Contact hello@saltpark.co if more than 15 business days have passed.

Generally no, unless the item is faulty.

Contact hello@saltpark.co as soon as possible and we will make it right. We cover return shipping for faulty, damaged, or incorrect items.

Our policy does not affect your statutory rights. NZ customers have rights under the Consumer Guarantees Act, AU customers under Australian Consumer Law, and US customers under applicable federal and state laws.

The Salt Park beach robe is available in S/M and M/L. Please refer to the size chart on the product page for detailed measurements.

M/L is best suited for those who are 180cm and above. Both sizes have a relaxed silhouette and adjustable waist tie. If you're still unsure, check the size chart on the product page to find exact measurements.

Relaxed easy silhouette, mid-thigh length, generous front pockets, and a detachable waist tie. Wear it open or cinched.

Yes. Deep front pockets for your phone, keys, or sandy treasures.

100% cotton terry towelling. Absorbent, lightweight, and breathable, it holds shape and softness wash after wash.

Machine wash cold. Wash with like colours. Air dry only. Do not soak or bleach. Do not use fabric softener. Do not tumble dry. Do not dry-clean.

Fabric softener leaves a coating on cotton terry fibres that reduces absorbency over time.

Salt-Wash Blue, Sandy Shores, and Sunrise Coral.

Join the waitlist on the product page or email hello@saltpark.co and we'll keep you in the loop.

Email hello@saltpark.co or find us on Instagram @saltpark.co.